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high plains community health center

Director of Clinical Operations ($85,707 – $109,718)

POSITION SUMMARY

The Director of Clinical Operations provides administrative oversight and assistance to the clinical services department through management, oversight and leadership of support staff, supporting the center’s integrated medical, dental and behavioral health operations, and ensuring safe patient care is provided by qualified, competent support staff.

High Plains Community Health Center (HPCHC) is an equal opportunity employer and strives to create an environment for career advancement and professional growth at all levels.  HPCHC complies with organization-wide policies and Federally Qualified Health Center and OSHA requirements, related to the performance of HPCHC operations and requirements of the compliance program.

PRODUCTIVITY AND EXPECTATIONS:

The Director of Clinical Operations position is an essential component to the success of HPCHC. This position is expected to prioritize time and responsibilities in the following manner:

50%: Operations Management

  • In collaboration with the Chief Medical Officer (CMO), ensures that patient access and flow is maximized through adequate staffing and efficient workflows to provide effective care and increased patient satisfaction.
  • Collaborates with the CMO to formulate and maintain provider schedules.
  • Ensure medical support staff are properly trained and receive proper trainings to maintain necessary skills; plans in-service training for staff members.
  • Ensure reception staff are properly trained and receive proper trainings to maintain necessary skills; plans in-service training for staff members
  • Ensures laboratory materials, tools, equipment, and other resources are managed efficiently and in accordance with safety protocols and guidelines.
  • Depending upon licensure requirements, may provide and manage direct patient care, within the licensee’s scope of practice, including physical examinations, evaluations, assessments, diagnoses, and treatment for a specified patient population.
  • Performs daily managerial activities including developing policies and goals, leading staff meetings, and evaluating staff performance.
  • Collaborates with the CMO to develop and manage departmental budgets and related

20%: Leadership

  • Provides oversight of the Medical Operations Manager, Support Services Manager Medical Assistants, Patient Engagement Specialists, and Healthcare Navigators.
  • Conducts weekly one-on-one meetings with all direct reports.
  • Participates in interviews and hiring decisions for positions within assigned areas of responsibility.
  • Monitors and supports retention metrics for assigned departments.

10%: Compliance

  • Ensure compliance with High Plains associated programs and certifications to maintain the competitive edge in medical care. This includes but is not limited to: Quality Assurance and Improvement programs, patient quality measures, and Patient Centered Medical Home.
  • Responsible for State immunization program and disease reporting
  • Collaborates with the Director of Quality Improvement & Compliance on required reports and

20%: Strategy

  • Working towards provider and patient satisfaction. Develop team-based care strategies with providers. Working with providers to support their goals and objectives with patient goals and encounters.
  • Responsible for executing strategic plan assigned to position as approved by the BOD.

QUALIFICATIONS

  • Bachelor’s degree in nursing, healthcare administration, or a related field
  • Active Colorado license as a Licensed Practical Nurse or Registered Nurse is preferred.
  • 7 years of experience in healthcare managing clinical operations with at least 3 years in a leadership role required.
  • Current Basic Life Support Certification (BLS) or within 90 days of hire required.
  • Proficiency with Microsoft Office suite of programs and Electronic Health Records (EHR)
  • Possess customer service skills necessary to provide a positive experience necessary when they speak to employees in person and on the phone.
  • Experience working with a diverse population and/or underserved populations preferred.
  • Spanish language skills preferred.

GENERAL REQUIREMENTS

  • Demonstrates commitment to the organizational mission, vision, and values.
  • Maintains knowledge of federal and state regulations related to FQHC’s and relative practice area.
  • Exhibits the ability to make sound decisions for delivery of care/services.
  • Demonstrates effective relationships with clinic staff, patients, public, outside vendors/agencies, and providers.
  • Communicates effectively; demonstrates ability to speak, read, and write professionally, as well as compile, analyze and present information in English.
  • Maintains confidentiality of patient information.
  • Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
  • Works both independently and as part of a team; establishes and maintains effective working relationships with health care team members and diverse patient populations.
  • Displays time management and organizational skills to consistently meet deadlines.
  • Performs other duties as required.

There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodations will be reviewed, and modifications may be made according to ADA guidelines.  This position utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patients and/or injury to self.

Full-Time Benefits

  • Health, Dental, & Vision Insurance with four affordable Health Plans.
  • Basic Group Life / AD&D Insurance provided by employer.
  • Voluntary life insurance and short-term disability options.
  • Supplemental insurance offered at group rates.
  • Paid Time Off (PTO) – 18.5 days per year (increases with employment tenure).
  • Holidays – 9.5 paid holidays.
  • FAMLI – Paid family and medical leave benefits.
  • 401K Plan – Match and Profit-Sharing Options.
  • Employee Assistance Program.
  • Flexible Spending Accounts (FSA).
  • Limited Purpose FSA (Available to HSA Members).
  • Dependent Care FSA.
  • Health Savings Account (HSA).

Deadline for applying: This posting will remain open on an ongoing basis.

Additional Information
Position Type : Full Time
Shift : Day
Salary: $85,707 – $109,718

Contact Information
Human Resources
201 Kendall Drive
Lamar, Co 81052
Email: people@highplainschc.net

If you are interested in a position please complete our online application below.

Apply for this position

Education

Please include all educational information on your attached resume.

Employment Information

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Please review the terms of employment below.

In making application for employment:
* I certify that the information in this application is true and complete for all practical purposes. It may be verified by the facility or any affiliate. Should a position be offered and later it is found that the information is significantly untrue, incomplete, or misrepresented, I understand and agree that the facility or its affiliates are relieved of all commitments, financial or otherwise pertinent to employment,and that I am subject to immediate discharge without recourse.

*I understand that an investigative report may be made by a consumer reporting agency to include information as to my character, general reputation, personal characteristics, and mode of living, whichever may be applicable. If such an investigative report is made, I understand that I will receive notice that such a report has been requested, and that I will have the right to make a written request for a complete and accurate disclosure of additional information concerning the nature and scope of the investigation.

* I UNDERSTAND AND AGREE THAT ANY EMPLOYEE HANDBOOK WHICH I MAY RECEIVE WILL NOT CONSTITUTE AN EMPLOYMENT CONTRACT, BUT WILL BE MERELY A GRATUITOUS STATEMENT OF FACILITY POLICIES.

* I understand that the facility reserves the right to require its employees to submit to blood tests or urinalyses for alcohol or drug screens, or to allow inspection of bags (including purses or briefcases) or parcels brought into or taken out of the facility. I understand that refusal to submit to a urinalysis or blood test, when requested to do so, may result in termination of my employment.

*Compliance with this facility’s Substance Abuse Policy is a condition of employment. This health center requires that every newly hired employee be free of alcohol or drug abuse. Each offer of employment is contingent upon successfully completing a urinalysis test/screen for alcohol and drugs in accordance with facility policy.Continued employment is also contingent upon compliance with the health center’s Alcohol and Drug Abuse Policy.

*I UNDERSTAND AND AGREE THAT IF I AM OFFERED EMPLOYMENT BY THE FACILITY, MY EMPLOYMENT WILL BE FOR NO DEFINITE TERM AND THAT EITHER I, OR THE FACILITY WILL HAVE THE RIGHT TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, I ALSO UNDERSTAND THAT THIS STATUS CAN ONLY BE ALTERED BY A WRITTEN CONTRACT OF EMPLOYMENT WHICH IS SPECIFIC AS TO ALL MATERIAL TERMS AND IS SIGNED BY ME AND THE ADMINISTRATOR OF THE FACILITY.

Release:
I hereby authorize any prior employers to provide such information concerning my employment with them as may be requested, and also authorize the Registrar/Placement Office of all educational institutions attended to release an official copy of my transcript and, if available, faculty appraisals. I also authorize any appropriate licensing board to release full information concerning my licensure status and my licensure history. I agree that I will settle any and all claims, disputes or controversies arising out of or relating to my application for employment, employment or termination of employment with the employer exclusively by final and binding arbitration and before a neutral Arbitrator and in accordance with the rules and procedures for employment disputes adopted by the employer. Such claims shall include those that could be brought in a court of law under any applicable federal, state or local statutory or common law, such as the Age Discrimination in Employment Act, Title VII of the Civil Rights Act of 1964, as amended, including the amendments of the Civil Rights Act of 1991, the Americans with Disabilities Act, the Family and Medical Leave Act, state civil rights acts, the law of contract and the law of tort.