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high plains community health center

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Bilingual Patient Engagement Specialist – Holly Clinic ($18.99 -$24.31)

POSITION SUMMARY

The Patient Access & Care Coordination Specialist serves as the first point of contact for patients, providing a warm and welcoming experience while supporting them through every step of their care journey. This position combines front desk reception, eligibility determination, and healthcare navigation duties to ensure patients, especially those in unserved or underserved populations, receive timely, coordinated, and culturally sensitive care. Responsibilities include assisting patients before, during, and after appointments; verifying insurance and financial eligibility; scheduling; coordinating referrals; providing translation services; connecting patients to community resources; and supporting care plans developed with the provider team.

High Plains Community Health Center (HPCHC) is an equal opportunity employer and strives to create an environment for career advancement and professional growth at all levels.  HPCHC complies with organization-wide policies and Federally Qualified Health Center and OSHA requirements, related to the performance of HPCHC operations and requirements of the compliance program.

PRODUCTIVITY AND EXPECTATIONS:

The Patient Access & Care Coordination Specialist is an essential component to the success of HPCHC. This position is expected to prioritize time and responsibilities in the following manner:

40% Patient Access & Front Desk

  • Greet and assist patients, guests, and staff with a high level of customer service in person and over the phone.
  • Check in patients, disperse and collect required paperwork, and update demographic and insurance information.
  • Collect co-pays, balances, and assist with billing or insurance-related questions.
  • Schedule and confirm appointments for medical, dental, and behavioral health services.
  • Answer and route phone calls, take messages, and provide results approved by providers.
  • Maintain accurate records in the electronic medical record (EMR) system, including scanning, recalls, and account updates.

30% Eligibility & Financial Services

  • Determine patient eligibility for financial assistance programs and establish payment plans for self-pay patients.
  • Assist patients with completing applications and paperwork for qualified programs and services.
  • Document eligibility changes in the billing system and follow up on delinquent accounts.
  • Reach out to patients losing insurance coverage and offer assistance.
  • Assist Finance with A/R clean-up projects.

30% Care Coordination & Patient Navigation

  • Provide language interpretation and translation in both English and Spanish for patients and providers.
  • Identify and address barriers to care, including transportation, financial, and social support needs.
  • Refer patients to community resources and programs offered at HPCHC.
  • Review social determinants of health questionnaires and provide targeted support and education.
  • Review Azara patient lists and reach out to patients to work on eliminating care gaps.
  • Participate in quality improvement initiatives.

QUALIFICATIONS

  • High school diploma or equivalent required; Associate degree preferred.
  • Bilingual in English and Spanish required.
  • Experience in healthcare, medical billing, care coordination, or customer service preferred.
  • Ability to use EMR systems, Microsoft Office Suite, and standard office equipment.
  • Strong communication skills, with the ability to interact effectively with diverse and underserved populations.
  • The position requires a working knowledge of modern office practices and This includes but is not limited to:
    • Proficiency in using the Internet, Microsoft Office programs and general computer
    • Skill in operating office equipment such as copier, fax machine, scanners,

GENERAL REQUIREMENTS

  • Demonstrates commitment to the organizational mission, vision, and values.
  • Maintains knowledge of federal and state regulations related to FQHC’s and relative practice area.
  • Exhibits the ability to make sound decisions for delivery of care/services.
  • Demonstrates effective relationships with clinic staff, patients, public, outside vendors/agencies, and providers.
  • Communicates effectively; demonstrates ability to speak, read, and write professionally, as well as compile, analyze and present information in English and Spanish.
  • Maintains confidentiality of patient information.
  • Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
  • Works both independently and as part of a team; establishes and maintains effective working relationships with health care team members and diverse patient populations.
  • Displays time management and organizational skills to consistently meet deadlines.
  • Performs other duties as required.

There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodation will be reviewed, and modifications may be made according to ADA guidelines.  This position utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patients and/or injury to self.

Additional Information
Position Type : Full Time
Shift : Day
Wage: $18.99 – $24.31 per hour

Contact Information
Human Resources
201 Kendall Drive
Lamar, Co 81052
Email: people@highplainschc.net

If you are interested in a position please complete our online application below.

Apply for this position

Education

Please include all educational information on your attached resume.

Employment Information

Please include your last three employers or other relevant employment information on your attached resume.

References

If you are selected for an interview you will be asked to provide three professional references.

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Please review the terms of employment below.

In making application for employment:
* I certify that the information in this application is true and complete for all practical purposes. It may be verified by the facility or any affiliate. Should a position be offered and later it is found that the information is significantly untrue, incomplete, or misrepresented, I understand and agree that the facility or its affiliates are relieved of all commitments, financial or otherwise pertinent to employment,and that I am subject to immediate discharge without recourse.

*I understand that an investigative report may be made by a consumer reporting agency to include information as to my character, general reputation, personal characteristics, and mode of living, whichever may be applicable. If such an investigative report is made, I understand that I will receive notice that such a report has been requested, and that I will have the right to make a written request for a complete and accurate disclosure of additional information concerning the nature and scope of the investigation.

* I UNDERSTAND AND AGREE THAT ANY EMPLOYEE HANDBOOK WHICH I MAY RECEIVE WILL NOT CONSTITUTE AN EMPLOYMENT CONTRACT, BUT WILL BE MERELY A GRATUITOUS STATEMENT OF FACILITY POLICIES.

* I understand that the facility reserves the right to require its employees to submit to blood tests or urinalyses for alcohol or drug screens, or to allow inspection of bags (including purses or briefcases) or parcels brought into or taken out of the facility. I understand that refusal to submit to a urinalysis or blood test, when requested to do so, may result in termination of my employment.

*Compliance with this facility’s Substance Abuse Policy is a condition of employment. This health center requires that every newly hired employee be free of alcohol or drug abuse. Each offer of employment is contingent upon successfully completing a urinalysis test/screen for alcohol and drugs in accordance with facility policy.Continued employment is also contingent upon compliance with the health center’s Alcohol and Drug Abuse Policy.

*I UNDERSTAND AND AGREE THAT IF I AM OFFERED EMPLOYMENT BY THE FACILITY, MY EMPLOYMENT WILL BE FOR NO DEFINITE TERM AND THAT EITHER I, OR THE FACILITY WILL HAVE THE RIGHT TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, I ALSO UNDERSTAND THAT THIS STATUS CAN ONLY BE ALTERED BY A WRITTEN CONTRACT OF EMPLOYMENT WHICH IS SPECIFIC AS TO ALL MATERIAL TERMS AND IS SIGNED BY ME AND THE ADMINISTRATOR OF THE FACILITY.

Release:
I hereby authorize any prior employers to provide such information concerning my employment with them as may be requested, and also authorize the Registrar/Placement Office of all educational institutions attended to release an official copy of my transcript and, if available, faculty appraisals. I also authorize any appropriate licensing board to release full information concerning my licensure status and my licensure history. I agree that I will settle any and all claims, disputes or controversies arising out of or relating to my application for employment, employment or termination of employment with the employer exclusively by final and binding arbitration and before a neutral Arbitrator and in accordance with the rules and procedures for employment disputes adopted by the employer. Such claims shall include those that could be brought in a court of law under any applicable federal, state or local statutory or common law, such as the Age Discrimination in Employment Act, Title VII of the Civil Rights Act of 1964, as amended, including the amendments of the Civil Rights Act of 1991, the Americans with Disabilities Act, the Family and Medical Leave Act, state civil rights acts, the law of contract and the law of tort.