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high plains community health center

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Healthcare Navigator ($19.89 – $25.46 per hour)

To be considered for this position please complete our online application and upload your resume.

Position Summary

The Health Navigator is a non-certified position that will be trained to assist providers before, during, and after patient appointments.  Once trained, this position will work independently under the direction of their manager and provider team to provide an exceptional experience for our patients.

 Productivity and Expectations

The Health Navigator position is an essential component to the success of High Plains Community Health Center (HPCHC). This position is expected to prioritize time and responsibilities in the following manner:

85%: Care Coordination

  • Assists patients with needed language or translation services.
  • Works with the team to develop a patient-centered care plan.
  • Uses knowledge of patient’s background and support system to address issues and revise a plan as indicated.
  • Helps patients with necessary paperwork to enroll in services and the facilitation of financial support.
  • Assists patients as needed with transportation arrangements.
  • Assess barriers to care for collaborative patients and implement and adhere to plans to reduce those barriers.
  • Becomes a bridge for the gap between the patient and the medical system to accessing medical care.
  • Provides a link to follow-up services.
  • Reinforces patient self-management goals and coach to support lifestyle changes.
  • Disseminates education and educational material to the patient, family, and community.
  • Organize group education for the community and at HPCHC.
  • Regularly review patient’s social determinants of health questionnaires and provide resource referrals as appropriate.
  • Forms partnerships with community-based organizations and assist patients with accessing community resources.
  • Assists patients in accessing services and programs offered at High Plains.
  • Outcome audit reports are reviewed and patients in need of care are contacted and encouraged to get their outcome goals current.
  • Effectively communicates with patients and provider teams.
  • Successfully communicates patient plans and concerns to providers and their teams.
  • Manages referrals entered by provider per protocol, ensuring appointments are made, patients and consultants have the information for the appointment and results are received back to the provider.
  • Provides presentations to High Plains teams regarding patient outcomes. Works with grants specific to patient navigation services to meet benchmarks for patient care that are determined by the grant documents.
  • Provides presentations to High Plains staff about deliverables and benchmarks of their patient panels.
  • Communicates patient plans and concerns with healthcare providers.
  • Collects and provides monthly data to funder, partners, and provider teams. Data is accurate, complete, and entered within 24 hours of patient interaction.

15%: General Duties

  • Participates in Patient Centered Medical Home, Quality Assurance, Quality Improvement and Risk Management tasks per plans developed by HPCHC.
  • Organizes and provides training to staff members regarding programs offered at HPCHC.
  • Completes required trainings to use motivational interviewing skills to assist patients.
  • Completes required and provided patient navigation training.
  • Completes online education modules as required.

Qualifications

  • High School Diploma or equivalent required. Associate’s Degree preferred.
  • Complete patient navigation training and obtain certification within one year of employment.
  • Prior medical field experience preferred.
  • Prior customer service skills necessary to provide a positive experience necessary when they speak to patients and employees in person and on the phone is preferred.
  • The position requires working knowledge of modern office practices and procedures. This includes but is not limited to:
    • Proficiency in using the Internet, Microsoft Office programs and general computer skills.
    • Skill in operating office equipment such as copier, fax machine, scanners, etc.

General Requirements

  • Demonstrates commitment to the organizational mission, vision, and values.
  • Maintains knowledge of federal and state regulations related to FQHC’s and relative practice area.
  • Exhibits the ability to make sound decisions for delivery of care/services.
  • Demonstrates effective relationships with clinic staff, patients, public, outside vendors/agencies, and providers.
  • Communicates effectively; demonstrates ability to speak, read, and write professionally, as well as compile, analyze and present information in English.
  • Maintains confidentiality of patient information.
  • Exercises professional judgment, courtesy, and professionalism in daily interactions with others.
  • Works both independently and as part of a team.
  • Displays time management and organizational skills to consistently meet deadlines.
  • Performs other duties as required.

There will be opportunities for other duties as this position may evolve and policies and training may change. Reasonable accommodations will be reviewed, and modifications may be made according to ADA guidelines.  This position utilizes proper body mechanics, transfer/lifting techniques, and appropriate equipment to minimize fall risk to patients and/or injury to self.  This is an OSHA Category 1 position.

Full Time Benefits

  • Health, Dental, & Vision Insurance with four affordable Cigna Health Plans.
  • Basic Group Life / AD&D Insurance provided by employer.
  • Voluntary life insurance and short term disability options.
  • Supplemental insurance offered at group rates through AFLAC.
  • Paid Time Off (PTO) – 18.5 days per year (increases with employment tenure).
  • Holidays – 12 paid holidays.
  • FAMLI – Paid family and medical leave benefits.
  • 401K Plan – Match and Profit Sharing Options after 1 year of employment.
  • Employee Assistance Program.
  • Flexible Spending Accounts (FSA).
  • Limited Purpose FSA (Available to HSA Members).
  • Dependent Care FSA.
  • Health Savings Account (HSA).

Deadline for applying: This posting will remain open and accepting applications until the position is filled.

Additional Information
Position Type : Full Time
Shift : Day
Wage: $19.89 to $25.46 per hour

Contact Information
Human Resources
201 Kendall Drive
Lamar, Co 81052
Email: people@highplainschc.net

Apply for this position

Education

Please include all educational information on your attached resume.

Employment Information

Please include your last three employers or other relevant employment information on your attached resume.

References

If you are selected for an interview you will be asked to provide three professional references.

Drop files here or click to uploadMaximum allowed file size is 50 MB.
Allowed Type(s): .pdf, .doc, .docx

Please review the terms of employment below.

In making application for employment:
* I certify that the information in this application is true and complete for all practical purposes. It may be verified by the facility or any affiliate. Should a position be offered and later it is found that the information is significantly untrue, incomplete, or misrepresented, I understand and agree that the facility or its affiliates are relieved of all commitments, financial or otherwise pertinent to employment,and that I am subject to immediate discharge without recourse.

*I understand that an investigative report may be made by a consumer reporting agency to include information as to my character, general reputation, personal characteristics, and mode of living, whichever may be applicable. If such an investigative report is made, I understand that I will receive notice that such a report has been requested, and that I will have the right to make a written request for a complete and accurate disclosure of additional information concerning the nature and scope of the investigation.

* I UNDERSTAND AND AGREE THAT ANY EMPLOYEE HANDBOOK WHICH I MAY RECEIVE WILL NOT CONSTITUTE AN EMPLOYMENT CONTRACT, BUT WILL BE MERELY A GRATUITOUS STATEMENT OF FACILITY POLICIES.

* I understand that the facility reserves the right to require its employees to submit to blood tests or urinalyses for alcohol or drug screens, or to allow inspection of bags (including purses or briefcases) or parcels brought into or taken out of the facility. I understand that refusal to submit to a urinalysis or blood test, when requested to do so, may result in termination of my employment.

*Compliance with this facility’s Substance Abuse Policy is a condition of employment. This health center requires that every newly hired employee be free of alcohol or drug abuse. Each offer of employment is contingent upon successfully completing a urinalysis test/screen for alcohol and drugs in accordance with facility policy.Continued employment is also contingent upon compliance with the health center’s Alcohol and Drug Abuse Policy.

*I UNDERSTAND AND AGREE THAT IF I AM OFFERED EMPLOYMENT BY THE FACILITY, MY EMPLOYMENT WILL BE FOR NO DEFINITE TERM AND THAT EITHER I, OR THE FACILITY WILL HAVE THE RIGHT TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, WITH OR WITHOUT CAUSE, AND WITH OR WITHOUT NOTICE, I ALSO UNDERSTAND THAT THIS STATUS CAN ONLY BE ALTERED BY A WRITTEN CONTRACT OF EMPLOYMENT WHICH IS SPECIFIC AS TO ALL MATERIAL TERMS AND IS SIGNED BY ME AND THE ADMINISTRATOR OF THE FACILITY.

Release:
I hereby authorize any prior employers to provide such information concerning my employment with them as may be requested, and also authorize the Registrar/Placement Office of all educational institutions attended to release an official copy of my transcript and, if available, faculty appraisals. I also authorize any appropriate licensing board to release full information concerning my licensure status and my licensure history. I agree that I will settle any and all claims, disputes or controversies arising out of or relating to my application for employment, employment or termination of employment with the employer exclusively by final and binding arbitration and before a neutral Arbitrator and in accordance with the rules and procedures for employment disputes adopted by the employer. Such claims shall include those that could be brought in a court of law under any applicable federal, state or local statutory or common law, such as the Age Discrimination in Employment Act, Title VII of the Civil Rights Act of 1964, as amended, including the amendments of the Civil Rights Act of 1991, the Americans with Disabilities Act, the Family and Medical Leave Act, state civil rights acts, the law of contract and the law of tort.